Customer satisfaction is at the core of everything we do

We understand ebeam and x-ray systems are critical to your operations. That’s why our service team is dedicated to ensuring performance and reliability for the life of each machine.

With service technicians and spare parts inventory located in both the U.S. and Europe, we can provide on-site assistance, remote diagnostics and troubleshooting via Ethernet, and after-hours support when it’s needed most.

We also offer comprehensive customer training – at PCT, at your facility or virtually – along with preventative maintenance programs, service contracts and system upgrades or retrofits to keep your equipment operating at its best.

Open a technical support ticket

Need help resolving an issue with your ebeam or x-ray system? Our PCT support team is here to help. Open a ticket now to get expert support.

Technical support ticket

Request spare parts

Need to stock up on filaments or foils? Submit a spare parts request for your ebeam or x-ray system.

Submit parts request

Visit our resource library

Explore our collection of technical resources, articles, brochures and case studies.

Learn more

Connect with our customer support team

Have a service question about your ebeam or x-ray system? Our PCT support team is here to help.